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FAQs

Can I change/modify my shipping address?

We can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything. 

Why I didn’t get an email about my order being shipped?

After placing your order, we may need 1-3 business days to prepare. This is our processing time to make sure that your order is accurate, which isn’t included in shipping time. 
We will inform you with an email after shipment or if there is any delay. 

Where are your products sent from?

We currently have warehouses in the United States, Europe, and China. Usually, products will be sent as per the principle of proximity. And we will arrange a transfer from the allocation of other warehouses if any items are out of stock.

Is there any additional fee/tax fee beyond purchase?

Normally, our customers would not be charged any tariffs. But it happens sometimes for the increasingly strict customs inspection. We have no control over these charges as customs policies and import duties vary widely from country to country.

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