FAQ
Where is Poshpiecos located?
Poshpiecos. is operated by POSHPIECOS LTD, a registered company based in Petaling Jaya, Selangor, Malaysia.
Where do you ship from?
All orders are processed and shipped from Malaysia, where our business operations are located.
Do you ship internationally?
Yes, we offer international shipping to many countries worldwide.
Available destinations and delivery estimates are listed on our Shipping Policy page.
How long does order processing take?
Orders are processed within 1–2 business days, Monday to Friday, excluding public holidays.
How long does delivery take?
Estimated delivery time is 7–14 business days after dispatch, depending on your destination and customs processing.
Processing time is not included in delivery estimates.
How much does shipping cost?
We offer free shipping for all orders.
Shipping fees are clearly displayed at checkout before payment is completed.
Will I receive a tracking number?
Yes. All orders include tracking.
Once your order has shipped, a tracking number will be sent to your email and will also be available in your account dashboard.
Tracking updates may take 1–3 business days to appear after dispatch.
Will I need to pay customs or import taxes?
For international orders, customs duties or import taxes may apply depending on your country’s regulations.
These charges are determined by local authorities and are the responsibility of the customer.
What is your return policy?
We offer a 14-day return policy, which means you may request a return within 14 days of receiving your item, subject to our Return & Refund Policy.
Returned items must be unused, unworn, and in original packaging, with proof of purchase.
How do I start a return?
To request a return, please contact us at support@poshpiecos.com.
Include your order number and reason for return. Once approved, we will provide return instructions.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
When will I receive my refund?
Once your return is received and inspected, refunds will be processed to the original payment method within 7 business days after approval.
Shipping fees paid at checkout are non-refundable.
Do you offer exchanges?
Yes, we offer exchanges for eligible items.
If the replacement item is unavailable, a refund will be issued instead.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 5 days of delivery at support@poshpiecos.com.
We will assess the issue and arrange a replacement or refund where applicable.
What if I live in the European Union?
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection regulations.
How can I contact customer support?
You may contact our support team using the details below:
E-mail: support@poshpiecos.com
Phone Number:+6011-64311743
Contact Form: Contact Us
Customer Service Hours:
Monday – Friday: 09:00 am – 6:00 pm (GMT+8)
Live chat support is available during customer support hours.
Who operates Poshpiecos?
Poshpiecos is operated by:
POSHPIECOS LTD
Company Registration Number: 202410137451
Address:
9 Jalan SS 5c/12
SS 5
47301 Petaling Jaya
Selangor, Malaysia