ThreadForm Cardigan With Petite Fit and Cable Knit

We have 30 days return policy. That means If you are not completely satisfied with your online purchase, you may return it for a refund within 30 days of purchase.

How to Start a Return

If you need to return a product, you can contact us at support@poshpiecos.com. If your return is approved, we will send you a shipping label (you need to download it) and instructions on how to return the package by mail. Customers will not have to pay return shipping costs. Items sent back without a return request will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

There is no Restocking Fee.

Order Cancellation

Orders can be cancelled within 12 hours of purchase, provided they haven’t been shipped. Once your order is processed and shipped, it cannot be changed or cancelled.

Non-returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Items not in their original condition or missing parts due to reasons not caused by our error
• Items returned more than 30 days after delivery

Note: Please do not send returns directly to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 14 business days.

We do not issue refunds if:

• The item didn’t arrive due to reasons within your control (e.g., incorrect shipping address)
• The item didn’t arrive due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters)

Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

1. Recheck your bank or credit card account
2. Contact your credit card provider – it may take some time before your refund is officially posted
3. Contact your bank – there may be processing delays on their end

If you’ve done all of the above and still have not received your refund, please contact us at support@poshpiecos.com.

Exchange

We offer exchange. But if any exchange products not available in stock the customer need to wait for re-stocking or customer can request for refund. If exchange products are available, customer must return the original item to us first. Once we received it, we will send you the exchange product. In this case, customer has to pay for return shipping cost.

Damage/Defective

Before shipping out, we check every product very carefully but sometime this thing happened by carrier. If you receive damage or defective products, try to reject or contact us within 5 days of the damage of defective items. We immediately take action. We will pay for return shipping cost.

European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Custom Duties

Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.

We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. We are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.

If packages are undelivered for any reason, including customer’s refusal to pay duties, we are not responsible for return shipping costs or for retrieving merchandise and the order will NOT be eligible for a refund. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.

Company Name
POSHPIECOS LTD

Company Registration Number
202410137451

Address:
9 Jalan SS 5c/12
Ss 5
47301 Petaling Jaya
Selangor Malaysia

E-mail: support@poshpiecos.com
Phone Number: +6011-64311743

Customer Service Hours:
Monday – Friday: 09:00 am – 6:00 pm GMT

At Poshiecos.com, we are committed to ensure your order arrives promptly and in excellent condition. Below you’ll find details about our cut-off times, delivery process, shipping times, shipping cost and tracking information.

Order Cut-Off Time

Orders placed before 11:00 AM (GMT) will enter our fulfilment queue the same working day. Any orders received after that time will be processed on the following working day.

Processing Time

We typically require 1–3 business days to process your order before it is shipped. During this time, we prepare your items, perform strict quality checks, and carefully package your order.

Shipping Time

Standard Shipping: Estimated delivery within 7–10 business days after dispatch. 

Courier Service

Most of the time, we will be using National Courier Service. In France, we are use La Poste.

Shipping Cost

We offer Free Shipping worldwide with no minimum order amount.

Track Your Order

All orders come with tracking. Once your order is shipped:

• A tracking number will be emailed to you.
• You can also find tracking details in your account dashboard.
• Please note: Tracking updates may take 1–3 days to appear after dispatch.

Delivery Delays

Delivery times may vary, particularly during peak seasons or due to external factors (e.g., weather conditions, customs delays). We appreciate your patience during such times.

Lost or Delayed Packages

If your package is not delivered within 60 days, we will:

• Reissue the order, or
• Issue a full refund within 7 days, depending on your preference.

Important Notices

Please ensure your shipping address is complete and accurate at the time of placing your order. We do not verify individual address details, including apartment or suite numbers.

If a package is returned due to an incomplete or incorrect address, the customer will be responsible for:

Any additional re-shipping and re-delivery costs.

Duties & Taxes

We are not responsible for the payment of local taxes and import duties. The price of the products does not include any taxes. The buyer should check the customs duties and taxes for his country before placing the order. Customs duties and taxes vary from country to country. Some countries are duty-free, while others charge import taxes. So, checking the custom policy is the responsibility of the customer. 

Company Name
POSHPIECOS LTD

Company Registration Number
202410137451

Address:
9 Jalan SS 5c/12
Ss 5
47301 Petaling Jaya
Selangor Malaysia

E-mail: support@poshpiecos.com
Phone Number: +6011-64311743

Customer Service Hours:
Monday – Friday: 09:00 am – 6:00 pm GMT