Women's Bold Geo Print Jacket

Hand wash or professional dry clean

At Poshiecos, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

We offer a 14-day return policy, which means you may request a return within 14 days of receiving your item.

To be eligible for a return:

• Items must be unused, unworn, and in the same condition as received
• Items must include original tags and packaging
• Proof of purchase is required

How to start a return

To initiate a return, please contact us at support@poshpiecos.com with your order number and reason for return.

Return shipping costs are the responsibility of the customer.

Once your request is reviewed, our team will provide the appropriate return address along with detailed return instructions. We recommend using a trackable shipping service to ensure your return can be safely received and processed.

After the returned item is received and inspected, we will notify you regarding the approval status of your refund or exchange.

All returns must be sent by mail. We do not accept in-person returns or drop-off returns.

There is no restocking fee for returned items.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method within 7 business days after approval. Shipping costs paid at checkout are non-refundable.

Please note that processing times may vary depending on your payment provider or bank.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Items returned in used, worn, damaged, or incomplete condition
• Items returned more than 14 days after delivery

Exchange

We offer exchanges for eligible items.

If you would like to exchange an item:

• Please contact us before returning the product
• The original item must be returned first

If the replacement item is in stock, the exchange will be processed after we receive the returned item.

If the requested exchange item is unavailable, a refund will be issued instead.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

1. Please check your bank or credit card account again
2. Contact your credit card company, as posting times may vary
3. Contact your bank for further information

If you have completed these steps and still have not received your refund, please contact us at support@poshpiecos.com.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 5 days of delivery at support@poshpiecos.com.

We will assess the issue and arrange a replacement or refund where applicable.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must be unused, unworn, and in original packaging, with proof of purchase.

Customs Duties & Taxes

Customs duties, import taxes, or local fees may apply depending on your country’s regulations. These charges are determined by local authorities and are outside our control.

If an order is returned due to unpaid customs duties, any eligible refund may be issued after the item is received and inspected, excluding shipping costs.

Information about the company

Poshpiecos is operated by POSHPIECOS LTD, a company registered in Malaysia.

Address:
9 Jalan SS 5c/12
Ss 5
47301 Petaling Jaya
Selangor Malaysia

E-mail: support@poshpiecos.com
Phone Number:+6011-64311743
Company Registration Number: 202410137451
Contact Form: Contact Us

Customer Service Hours:
Monday – Friday: 09:00 am – 6:00 pm (GMT+8)
Live chat support is available during customer support hours.

At Poshiecos, we are committed to delivering your order safely and efficiently. Below you’ll find details about our delivery process, shipping times, shipping cost and tracking information.

Processing Time

We require 1–2 business days, Monday to Friday (excluding holidays) to process your order before it is shipped. During this time, we prepare your items, perform strict quality checks, and carefully package your order.

Shipping Time

These are our estimates

Courier Service

We ship orders using reliable international and local courier partners including FedEx, DHL, or equivalent logistics providers.

Shipping Cost

We offer flat rate shipping of €9.90 per order.

This shipping fee applies to all eligible orders regardless of order value.

Shipping fees are clearly displayed at checkout before payment is completed.

International Shipping & Customs

For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Track Your Order

All orders come with tracking. Once your order is shipped:

• A tracking number will be emailed to you.
• You can also find tracking details in your account dashboard.
• Please note: Tracking updates may take 1–3 days to appear after dispatch.

Delivery Delays

Delivery times may vary, particularly during peak seasons or due to external factors (e.g., weather conditions, customs delays). We appreciate your patience during such times.

Lost or Delayed Packages

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to factors beyond our control.

If your package is lost in transit, please contact us at support@poshpiecos.com.

If an order is confirmed lost by the carrier, we will arrange a replacement or refund in accordance with our Return & Refund Policy.

Important Notices

Please ensure your shipping address is complete and accurate at the time of placing your order. Customers are responsible for ensuring the shipping address provided is accurate and complete.

If a package is returned due to an incomplete or incorrect address, the customer will be responsible for any additional re-shipping and re-delivery costs.

Information about the company

Poshpiecos is operated by POSHPIECOS LTD, a company registered in Malaysia.

Address:
9 Jalan SS 5c/12
Ss 5
47301 Petaling Jaya
Selangor Malaysia

E-mail: support@poshpiecos.com
Phone Number:+6011-64311743
Company Registration Number: 202410137451
Contact Form: Contact Us

Customer Service Hours:
Monday – Friday: 09:00 am – 6:00 pm (GMT+8)
Live chat support is available during customer support hours.